1. Introduction
Kenya Incentives Tours & Safaris Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you interact with our website, services, and communications within Kenya.

2. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us at:

 

• • Email: info@kenyaincentivessafaris.com

• • Phone: +254 722 611 564

• • Phone (alternative): +254 733 298 635

• • Postal address: P.O. Box 26666-00100, Nairobi, Kenya.

3. Data We Collect
We may collect the following types of personal data:

 

• • Contact information (e.g., name, email address, telephone number).

• • Travel and booking details (e.g., preferred safari destinations, group size, travel dates).

• • Payment and billing information (as necessary for booking and processing).

• • Usage and technical data when you use our website (e.g., IP address, browser type, pages visited, cookies).

• • Any other information you provide to us voluntarily during enquiries or bookings.

4. How We Use Your Personal Data
We use your personal data for the following purposes:

 

• • To respond to your enquiries, process bookings, and provide the services you request.

• • To communicate with you about your travel, bookings, updates, marketing offers (where you have consented).

• • To manage payments, cancellations, and refunds.

• • To improve our services, website functionality, and customer experience.

• • To comply with legal, regulatory and tax obligations.

• • For marketing and promotional purposes, in accordance with applicable consent and preferences.

5. Legal Basis for Processing
Under the Kenyan Data Protection Act 2019, our processing of your personal data is based on one or more of the following:

 

• • Consent (where you have actively opted in).

• • Performance of a contract (for example when you book a safari with us).

• • Compliance with a legal obligation.

• • Legitimate interests, such as improving our services, provided your rights are not overridden.

6. Sharing and Disclosure of Personal Data
We may share your personal data with:

 

• • Service providers and partners (such as accommodation, transport, guides) who assist in delivering the safari/travel services.

• • Payment processors and banks for payment handling.

• • Legal or regulatory authorities if required by law.

• • Other third parties only with your consent or as necessary for the services you have requested.

We will never sell your personal data to third parties for their own marketing purposes.

7. Data Retention
We will retain your personal data for as long as necessary for the purposes for which it was collected, and to comply with our legal obligations, including accounting, tax, and statutory records. When no longer required, we will securely delete or anonymise the data.

8. Your Privacy Policy Rights
Under Kenyan law you have the following rights in relation to your personal data:

 

• • The right to access your personal data held by us.

• • The right to request correction or deletion of inaccurate or obsolete data.

• • The right to withdraw consent for processing where processing is based on consent.

• • The right to object to or restrict certain processing.

• • The right to lodge a complaint with the Data Commissioner of Kenya if you believe your rights have been breached.

To exercise any of these rights, please contact us (see Section 2 above).

9. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to gather usage data and improve functionality. You may disable cookies via your browser settings, although this may affect your experience.

10. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.

11. International Transfers
If we transfer your personal data outside Kenya (for example to third-party service providers), we will ensure appropriate safeguards are in place in accordance with applicable law.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated version on our website and updating the effective date.

13. Effective Date
This Privacy Policy is effective from the date it is published on our website.